Support
We answer every email.
Usually within a day.
No support tickets, no chatbots, no "your call is important to us" loops. A real person reads what you wrote and writes back.
Common questions
The answers people email us about most.
Can't find what you need? Write to support and you'll get a human reply.
WeBudget isn't picking up notifications from my bank
On your device, confirm WeBudget has been granted notification access in your system settings. Make sure your bank or payment app actually posts notifications (some default them off). If your bank's format is new, the parser may not yet recognize it — see the next FAQ.A transaction was categorized incorrectly
Open the transaction, change the category, and rename or recategorize the merchant from its detail sheet. Future matches will snap to that rule automatically. You can also fix categorization from the Review queue before approving.My bank's notifications are not being recognized at all
WeBudget's parsers cover a growing set of banks and languages. Email support@we-budget.app with: your country, the bank or app name, and a screenshot of the notification (you can blur the amount). We'll add a parser and let you know.Can I add cash spending or transactions that didn't come from a notification?
Yes. Tap the central + button in the bottom nav and add any transaction manually. Manual entry is free and unlimited, on every tier, and so are all the charts and budgets built on top of it.How do I back up my data?
Two ways. Local: Settings → Data → Backup → Export writes a JSON file to your share sheet, so you can save it to iCloud Drive, Google Drive, Files, email, anywhere. Free and unlimited. Cloud: sign in and your ledger is backed up automatically — free, on any account — sent over an encrypted connection and stored encrypted on our servers, in a form we can read so we can put it back for you.I lost my data after switching phones
If you had cloud backup on, sign in on the new phone and your ledger restores — there is nothing else to enter. If you had exported a JSON backup instead, import the file from Settings → Data → Backup. If you had neither, the data only ever existed on the previous device and we hold nothing to give you.How do I delete my account or my data?
On-device data: Settings → Data → Reset lets you wipe transactions only, all data except preferences, or everything. Uninstalling removes it too. If you created an account for membership or cloud backup, you can delete it in the app from Settings → Account, or from our account & data deletion page in any browser — no app needed. Deletion removes your account, your sign-in identities, your devices and your cloud copy.Can I delete the cloud copy but keep the app?
Yes, and it is one tap: Settings → Sync → Delete the cloud copy. Everything stays on your phone, your other devices keep what they have already downloaded, and nothing about your membership changes. Turning backup on again re-uploads from this device. Deleting your account removes the cloud copy as well.Is there a paid version?
Yes — WeBudget Plus, monthly or yearly, each starting with a free trial. It adds automatic capture, every home-screen widget and the WeBudget Score, and removes ads. Everything else stays free: manual entry, unlimited transactions, every chart, every budget, local backup, export, import and cloud backup. Prices are shown in the App Store and Google Play in your own currency. Cancel any time in your store account.How do I cancel, or get a refund?
Subscriptions are billed by Apple and Google, not by us, so cancellation happens in your store account — iOS: Settings → your name → Subscriptions. Android: Play Store → Profile → Payments & subscriptions. Cancelling before the trial ends means you are not charged. Refunds are handled under the store's own policy; write to us and we will help you push it through.Is WeBudget available in my language?
Today: English, Français, Español, and العربية. More languages are on the roadmap. If yours is high on your list, tell us.